|
Terms and Conditions
Ordering Methods | Payment Methods | Pricing
Product Availability
|
Product Variations
Shipping & Delivery | Returns | Privacy Policy
Ordering Methods
Retails:
There is no minimum required for retail sales.
Wholesale:
A minimum order of $1,000.00 AUD applies, exclusive of GST.
New wholesale customers, your purchase will be on a proforma basis. The order
will only be processed and forwarded once payment is received.
Existing customers, payment terms are strictly 14 days from date of invoice.
Your order can be placed through:
If you don't have the
Adobe Acrobat Reader plug-in, click
here to download.
Payment Methods
For your convenience we offer the following payment options:
- Online payment via PayPal
- Money order or Cheque (subject to clearance): made
payable to Lao Silk & Craft.
- Direct
Bank deposit: Our banking details will be emailed to you upon confirmation
of your order.
Please
note: Do not send your credit card details via standard email.
Pricing
Prices shown on this site are in $AUD, inclusive GST where applicable.
Prices are subject to change without notice.
Product Availability
We will process your order within 3 working days.
If the product(s) you ordered are not available, we will notify you immediately.
You can choose
an alternative, wait until your product(s) becomes available or cancel your
order.
Due to the handmade nature of our products, some orders can take between 2
to 4 months. The quantity ordered, also affects the delivery time.
Product Variations
Although we make every effort to accurately represent our handicrafts,
please remember that the actual fabric colours may appear slightly different
than the
website images. Products that contain natural dyes are sensitive to slight
colour variations.
Shipping & Delivery
All orders are subject to postage and insurance charges.
For orders within Australia the exact postal charges will be displayed and
included with the total value of the goods at checkout and prior to committing
the order.
For overseas orders (ex Australia) and wholesale orders
postage & insurance
charges are based on the total weight of your order and will vary from place
to place. We will contact you via email to confirm delivery charges prior dispatch.
Items posted to customers in Australia can anticipate a one week delivery
period. Customers in the Asia Pacific zone can expect a two week delivery,
and about
three week delivery for all other countries. We will make every effort to deliver your package to you as soon as possible.
Should there be any delay, you will be advised - please ensure your contact
details are on your order form.
Returns
Should you wish to return any purchase the following steps are to be taken:
1. Please notify us immediately via email of your intention to return product(s).
You should clearly advise the reason for returning, invoice number and if you
are exchanging or asking for a refund.
2. Once your email has been acknowledged, the goods can be returned
to us via a registered post and insured. All costs associated with the return,
will
be incurred by the customers.
3. Product(s) returned to us must be in its original condition, within 14
days of receipt to qualify for a refund or store credit.
Privacy Policy
Your personal information we collect is used only for the purposes of processing
your orders and emailing you news about our latest creations and project
developments. We respect your privacy and hold your personal information
confidentially. We do not engage in any form of sell, rent or exchange of
our customer's details.
If you have any questions about these terms and conditions, please contact
us.
|
